Returns & Refunds Policy
30-Day Returns
We want you to feel confident trying Mobilo. If you’re not completely satisfied with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return, please keep your proof of purchase or order confirmation.
To start a return, contact us at: info@mobilo.com
Once your return is approved, we’ll provide instructions for the return process. Please do not send items back without contacting us first.
Damaged, Incorrect, or Faulty Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us right away so we can make it right.
For damaged or incorrect items:
- We cover all return shipping costs
- Replacement or refund options are available
- Our support team will assist you promptly
Your satisfaction is important to us, and we’ll always work to resolve any issues fairly.
Order Cancellations
Orders may be canceled within 24 hours of purchase before they are processed for shipment. If your order has already shipped, please refer to our return policy above.
Exchanges
Need a different item? The fastest option is to return your original order and place a new order once the return has been approved.
Lost Packages
If your package appears lost, please contact us at: info@prairiefatco.com
We’ll open an investigation with the shipping carrier. Please allow up to 5 business days for tracking updates and carrier review.
If the package cannot be located, you may choose between:
- A replacement shipment
- A full refund
- Refunds
Once we receive and inspect your return, we’ll notify you regarding your refund approval.
If approved:
Refunds are issued to your original payment method
Processing typically takes 5–10 business days
Bank or credit card processing times may vary
If it has been more than 15 business days since your refund was approved and you have not received it, please contact us.